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You can pay for your order by Credit Card.
In case of cancellation of your orders due to possible reasons;
ipekolu jewelery precious stones türüzim hotel industry and trade ltd.
will refund the product price to your account and/or credit card within five business days. However, you must provide your bank account information and/or credit card information accurately and completely to our company's financial authorities.
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation on the payment page.
In case of any error at the specified address, the orderer will be contacted regarding the order that could not be delivered.
The validity of the e-mail address provided by our visitor is confirmed by an automatic e-mail sent following the transfer of the order.
We are responsible to the bank whose credit card system we use, as well as to the customer, regarding the delivery.
We deliver your orders to the cargo company within 1-3 business days depending on the density. Cargo companies also deliver within 1-2 business days depending on the distance. However, we would like to remind you that these periods may be extended in cases such as campaign periods and special days. In order for the product delivery to be carried out without any delay, please inform the address of your location as the delivery address during the day.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company will be sent with the cargo company specified on the order page.
You can discuss different delivery terms by consulting our customer representative. Cargo deliveries are only valid for Turkey. For your orders abroad, please contact [email protected].
Please pay attention!
Open and check the packages that you think were damaged during shipment in front of the cargo officer you received them from. If you think there is any damage to the product, have a report drawn up by the cargo company and do not accept the product.
Once the product is received, it is deemed that the cargo company has fulfilled its duty and that the product has not been damaged during transportation.
If the product is damaged: Please report the report you have prepared to our WhatsApp line at [email protected] as soon as possible. If you carry out these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible. If you briefly explain why you want to return the product in this e-mail, you can help speed up the work on the product.
If the product is incorrect:
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